MEN'S BASKETBALL FAQS
MEN'S BASKETBALL WILL-CALLWhat is will-call?
Will call is a location where one may pick up tickets purchased without sufficient time to mail or if an individual prefers to pick up their order. Will call orders may be picked up at the Jerome Schottenstein Center prior to the day of the event or starting 1 to 1 ½ hours prior to the start of the event.
In order to pick up your will call tickets, you will be required to present:
- Your valid state or government issued photo ID, driver's license or passport. A valid ID must be duly issued by a government agency and include a photo and a signature
- The credit card you used to purchase the tickets if necessary
The Ohio State Ticket Office will not release tickets if the name on the ID and credit card does not match the name used to purchase the tickets, or if the photo on the ID does not appear to be the photo of the person retrieving the tickets. The original ticket holder may designate another individual to pick up their tickets by contacting us in writing prior to event day. Requests must be approved by the Ohio State Ticket Office.
Effective September 2008: The Ohio State Ticket Office will no longer accept outside will call. Outside will call is anything "dropped off" by an individual at the Ohio State Ticket Office windows for another individual to pick up.
Men's Basketball game day will call locations and availability:
Will call located in the southeast corner of the Schottenstein Center and is open M-F 8am-5pm and starting 1 ½ hours before tip-off on home game days:
- Regular public ticket orders
- Faculty/Staff ticket orders
Will call located in the southwest corner of the Schottenstein Center 1 ½ hours prior to tip-off remaining open until halftime:
- Ohio State players' guests
- Visiting team players'/coaches' guests
- Men's Basketball and Non-basketball recruits
- High School basketball coaches
- Ohio State student ticket orders
Will call located in the northwest corner of the Schottenstein Center 1 ½ hours prior to tip-off remaining open until halftime:
- Ohio State coaches' guests
BASKETBALL AWAY GAMESThe away game allotments that we receive are usually minimal. We do not typically have an away game sale for our alumni or general public. We encourage you to contact the host school for any availability they may have.
BASKETBALL DUPLICATE TICKET POLICY- Duplicate tickets may be requested due to the following situations which include but are not limited to: tickets not received in the mail from the Ohio State Ticket Office, tickets which are lost, stolen, washed, destroyed or lost via 3rd party mailing.
- Duplicates may only be requested by the original account holder in person or IN WRITING via e-mail to firstname.lastname@example.org or by fax to (614)688-3032. When making the request, the original account holder may give one alternate pick up name if necessary.
- Requests will be accepted starting 4 days prior to the athletic event. Duplicate requests could take up to 48 hours to be filled, but a specific pick up time will be given upon the receipt of the duplicate request.
- Duplicate tickets are never mailed. Basketball home game duplicates may be picked up at the Ohio State Ticket Office in the southeast corner of the Schottenstein Center.
- Once the duplicate request is submitted, the bar code on the original ticket will be voided. Once a duplicate request is submitted, the request cannot be revoked at a later time, even if the originals are located.
- If a full season ticket package has not been received in the mail from the OSU Ticket Office four days prior to the first game, we will create duplicates only for the first game on the package. If the full package is still not received by four days prior to the second game, we will accept a duplicate request and create duplicates only for that second game. If the full package is still not received by four days prior to the third game, duplicates will be created for the remaining games in the season ticket package.
- Duplicate tickets cannot be duplicated again.
- If you wish to receive your tickets via email rather than picking them up at will call, you may log into your Ohio State Buckeyes Account online at www.ohiostatebuckeyes.com/tickets (click on "Manage My Ticket Account") and forward your tickets to yourself or someone else. This process will generate new tickets and barcodes for you much like the duplication process that would take place in our office, but will also save you from having to come to our office in person to pick them up as you will receive the new tickets as PDF document. To select this option, log into your account, click on "Manage Tickets", select the seats for the game you would like to forward, and select the "Forward" option. Follow the on-screen prompts to guide you through the rest of the process. If you have problems with the forwarding process, feel free to contact our office at 1-800-GOBUCKS and a representative will assist you.
OTHER MEN'S BASKETBALL FAQsWhat time should I arrive?
The OSU Ticket Office will be open 1½ hours before game time for will-call and tickets sales. The doors to the main concourse will open 1½ hour before tip-off.
Where do I park?
Public parking can be found at the Buckeye Lots at the corner of Ackerman Road and Fred Taylor Drive. Cost is $10.00 per vehicle. The Quick Schott Shuttle service begins 90 minutes prior to game time and continues up to 1 hour after the game is over. View a Men's Basketball Parking map
Where do the permanent seats begin?
In the 100 (entry) level, permanent seating begins in row L on the sides and row M on the ends/corners. Seats in the lower rows are temporary padded folding chairs.
How are the seats numbered?
When seated in a section, seat 1 is always on the right.
What side is the team bench on?
The home bench is located in front of section 105-104 and the visiting bench is in front of 106-107
How do I exchange my current tickets for accessible seating?
Season ticket holders and single game purchasers should request accessible seating by indicating your specific seating needs when submitting your ticket application online. Be sure to indicate whether you need seats that do not require climbing many steps or if you require wheelchair accessible seating. If you are in possession of tickets that are not accessible, please bring them to the Guest Services at the Schottenstein Center starting 1 ½ hours prior to tip-off on game day. Guest Services is located outside of section 122 on the main concourse at the Schottenstein Center. All seating is limited; accessible seating is made available on a first come first serve basis and we cannot guarantee accessible seating will be available for individuals needing to exchange tickets on game day.
Wheelchair accessible rows are as follows:
100 level (entry level)-Row S in sections 101, 105-106, 110-114, 117-121, 124-128, 131, & 134
300 level (terrace level) -- Row B in 304, 307, 314, 321, 324, & 331
Note: There are no wheelchair accessible seats in the 200 (Huntington Club) level of the arena.
Do Student Tickets require an OSU ID at the gate?
NEW FOR 2012: All student tickets will be loaded on to BuckIDs. Students will need to bring their BuckID to the Southwest Rotunda the day of each game. After having the BuckID scanned, a hard ticket will be provided on a first-come, first-served basis for seating in the student sections. Students wanting to sit together must arrive at the game together.
At what age are you required to have a ticket?
The Ohio State University follows the Big Ten policy of requiring a ticket for everyone, regardless of age, including infants for Football, Men's and Women's Basketball and Men's Ice Hockey. For all other regular season OSU athletic events age 6 and under are free.
Purchasing a ticket from someone outside of the Ohio State Ticket Office
Only tickets purchased directly from the Ohio State Ticket Office can be authenticated at the gate upon entry. We cannot guarantee that any tickets purchased from a third party source are valid or that they will allow you entry into the stadium.
Why can't I buy tickets for certain events?
Athletic tickets usually go on sale a few weeks prior to the first game of the season based on availability. Certain games, however, may be sold out through season ticket holder sales. Those who are interested may continue to check our website or www.ticketmaster.com closer to game day for any possible public ticket releases.
If I cannot attend an event, is my ticket refundable?
Unfortunately, all tickets purchased thru the OSU Ticket Office are non-refundable and non-exchangeable.
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