Frequently Asked Questions
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Duplicate Ticket Policy
Duplicate tickets may be requested due to the following situations which include but are not limited to: tickets not received in the mail from the OSU Ticket Office, tickets which are lost, stolen, washed, destroyed or lost via 3rd party mailing.
- Requests will be accepted starting 4 days prior to the athletic event. Duplicate requests could take up to 48 hours to be filled. Duplicate tickets are never mailed.
- Requests must be made by the original account holder in person or IN WRITING via e-mail to firstname.lastname@example.org or by fax to (614)688-3032. The original account holder may give one alternate pick up name if necessary except for OSU student ticket holders. Student duplicate tickets may only be picked up by the original student ticket holder.
- Once the duplicate request is submitted, the bar code on the original ticket will be voided. Once a duplicate request is submitted, the request cannot be revoked at a later time, even if the originals are located. We will not accept original tickets being returned at a later date for a refund.
- If a full season ticket package has not been received in the mail from the OSU Ticket Office four days prior to the first game, we will create duplicates only for the first game on the package. If the full package is still not received by four days prior to the second game, we will accept a duplicate request and create duplicates only for that second game. If the full package is still not received by four days prior to the third game, duplicates will be created for the remaining games in the season ticket package.
- If you lost your Print-at-Home ticket you can print another copy. But if you're worried someone might find and try to use it, please contact TM Fan Support at 1-800-653-8000 to get a replacement ticket with a brand-new barcode - that way only you can get in!
- If the paper ticket you bought online or by phone is lost, stolen, damaged, or destroyed please contact Fan Support. We'll just need your order confirmation number or the credit card used for purchase. Note: Ticketmaster tickets turn black in hot spots (direct sunlight, etc.) because we print on heat-sensitive paper - please keep your tickets cool!
- If you bought your lost, stolen, damaged, or destroyed ticket at a Ticketmaster retail location please return to the same location.
NOTE: Our e-mail account and fax machine are not closely monitored on game day. If duplicates are not requested prior to game day, the original account holder must come in person to the facility where the event takes place beginning 90 minutes hours prior to the start of the event except for home football games. For those tickets purchased from Ticketmaster:
What is Will-Call?
Will-Call is a location where one may pick up tickets purchased without sufficient time to mail or if the purchaser prefers to pick up their order. Will-Call orders may be picked up at the Jerome Schottenstein Center prior to the day of the event. On event days, Will-Call will be made available at the facility where the event takes place beginning 90 minutes hours prior to the start of the event (except for home football games).
The OSU Ticket Office will not release tickets if the photo on the ID does not appear to match the individual retrieving the tickets.
How do I change my account information with the OSU Ticket Office?
Written documentation from the original account holder is needed to change contact information on an account. You can update your address, email address, and phone number by clicking on Manage Your Ohio State Buckeyes Account. You can also submit an address change via fax to (614) 688-3032. The deadline to submit a change of address for any upcoming football season is June 1 before the season starts. All alumni of the university should also submit any information changes to the Alumni Association at email@example.com. If you are a Donor of the university, please also update your information via e-mail with the University Development Office at firstname.lastname@example.org.
At what age are you required to have a ticket?
Ohio State University adheres to the Big Ten Conference policy of requiring that all guests, regardless of age, must present a valid ticket for entrance into football, men's basketball, and men's ice hockey games.
Fans wishing to bring small children (under the age of 2) to any of these events may purchase a lap ticket at a discounted rate for their infant. This ticket will allow the infant to enter the venue but that child must sit on their parent/guardian's lap. If a seat must be occupied by the child and/or a carrier, then a regular ticket must be purchased.
- Lap tickets are only available on game/event day and can be purchased at the ticket office at the venue in which the event is being held
- Only children UNDER age 2 are eligible for the lap ticket discount
- This lap ticket policy only applies to home contests in football, men's basketball, and men's ice hockey
|Football||Ohio Stadium||Gate 5 (NW Corner)||$10/ticket|
|Men's Basketball||Value City Arena||NW or SE ticket office||$5/ticket|
|Men's Ice Hockey||Value City Arena||NW or SE ticket office||$2/ticket|
Purchasing a ticket from someone outside of the Ohio State Ticket Office
Ohio State Department of Athletics cannot guarantee that any tickets purchased from a third party source are valid or that they will allow you entry into the stadium/arena. Tickets should always be purchased from an authorized ticket agent. The Ohio State Athletics Ticket Office, Ticketmaster, and the Ohio State Buckeyes Ticket Exchange are the only authorized sources for tickets to Ohio State events. Fans purchasing tickets from unauthorized sources (including StubHub, Vivid Seats, Craigslist, EBay, and ticket brokers) assume the risk that tickets purchased could be counterfeit or that the barcodes have been otherwise invalidated. Guests with invalid tickets will be denied entry to the venue and will have no recourse for reimbursement or other compensation.
MOBILE PHONE ENTRY: Only Ticketmaster mobile-compatible tickets (generated by Ticketmaster and shown on a mobile device as a QR code, not a standard barcode) will be allowed to enter the venue via mobile device. All traditional print-at-home or PDF tickets MUST be printed and presented on paper for entry. As a service to our patrons, tickets purchased via unauthorized sources such as StubHub, Vivid Seats, eBay, Craigslist, ticket brokers, or other agents not authorized by Ohio State may be reprinted by the Ohio State Ticket Office in conjunction with a non-refundable $10-$20 per ticket fee. PLEASE NOTE: The ticket office is not responsible for validating tickets that were not purchased through an authorized source, and reprinting the ticket does not guarantee the validity of the ticket or entry into the venue. PROTECT YOURSELF- Only purchase tickets from authorized sources.
Can I lose my ticket privileges?
Yes, you may lose your ticket privileges if you have engaged in conduct that is determined, by either OSU or the NCAA, to be in violation of any NCAA rule or if, in OSU's reasonable discretion, you have otherwise taken any action that jeopardizes the eligibility of OSU's programs or its student-athletes.
Group Tickets FAQs
Why should work with a Personal Account Representative?
Ohio State University is committed to doing our best to ensure that The Best Fans in The Land have a Remarkable Experience while supporting our athletes in competition. Having an assigned Personal Account Rep provides a single point of contact within the Department of Athletics who is familiar with your personal preferences and any special needs/concerns, while ensuring that you are up to date with the latest Ohio State Athletics schedules, ticket package options, and event specific information.
How can I have a Personal Account Representative assigned to me?
You can request to have a Personal Account Rep assigned to you by either filling in the request form, by emailing us with your request at email@example.com, or by calling us at 1-800-GOBUCKS.
Where can I meet my Personal Account Rep in person?
Personal Account Representatives will be at home Men's Basketball, Women's Basketball, and Men's Ice Hockey games at the Schottenstein Center and at various Olympic sport events.
Can you get me tickets to concerts at the Schottenstein Center?
The Department of Athletics and the Jerome Schottenstein Center are separate entities within The Ohio State University. For concerts and most non Ohio State Athletic events at Schottenstein Center please visit www.ticketmaster.com. Your Personal Account Rep will advise you of special events available through our department when available.
Where will my seats be located?
Seating locations will vary by event and availability. When you contact your Personal Account Rep, he/she will work with you to locate the best seats possible based on availability.
Is a group discount available?
Discounted rates are available for parties of 10 or more when tickets are purchased in advance. Group tickets are not available at the gate. Depending upon the event chosen and the size of your group , certain amenities may be available. To order group tickets contact your Account Manager or you can call 1-800-GOBUCKS or email AthleticSales@osu.edu to have an Account Manager assigned.
How can I purchase Season Tickets, a Mini Plan Package or find out more information about promotions?
How can I bring a group to the game?
How can I purchase single game tickets?