Scarlet and Gray Pass FAQ

Q: What is the Scarlet and Gray Pass?
A: The Scarlet and Gray Pass is a new type of ticket that gives fans access to every home men's basketball game - a total of 19 home games.

Q: Am I guaranteed a seat for all home games within the Scarlet and Gray Pass?
A: Yes, Scarlet and Gray Pass buyers are guaranteed a seat for all the 19 home games included in the Scarlet and Gray Pass. Seat locations will vary by game and be assigned prior to game day.

Q: How do I access my Scarlet and Gray Mobile Pass and ticket on game day?
A: Go to scarletandgraypass.com on your iPhone or Android smartphone. Then login with the email address you used to purchase the Sscarlet and Gray Mobile Pass and your mobile phone number. This will provide you with a digital barcode that you can use to scan for admission into the Schottenstein Center.

Q: How is my seat location determined?
A: Your seat location will vary by game. Please note that the time you accept your Scarlet and Gray Pass does not impact which seat location you're assigned.

Q: How many Scarlet and Gray Passes can I buy? And if I buy two or more passes will my seats be next to each other?
A: You can buy up to four (4) passes per account, while supplies last. And yes, all Scarlet and Gray Passes purchased in one transaction will have seats assigned together for each game.

Q: How does my guest scan into the game?
A: Your guest can either enter the Schottenstein Center with you using the barcodes on your phone, or you can send your guest their own barcode. Simply tap the Transfer button located below the barcode and send the link to your guest(s).

Q: Can I bring different people with me to each game?
A: Yes, different people can attend each game.

Q: Why do I need to use an iPhone or Android smartphone?
A: The Scarlet and Gray Pass is a mobile-only program. There are no printed tickets available through the program. Admission to the Schottenstein Center and seat assignments will be managed through your iPhone or Android by visiting scarletandgraypass.com.

Q: Can I purchase the Scarlet and Gray Pass if I don't have an iPhone or Android phone?
A: Not at this time.

Q: Is the Scarlet and Gray Pass refundable?
A: All sales are final.

Q: Can I sell my Scarlet and Gray Pass for games I do not attend?
A: No, the Scarlet and Gray Pass cannot be resold.

Q: What if I lose the text message that tells me to accept my seats?
A: If you can't access your Scarlet and Gray Pass via text message, simply go to scarletandgraypass.com. Additionally, you can visit expapp.com/contact to submit any questions about the Scarlet and Gray Pass at any time to receive a timely support response.

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